Discover
We agree on the conversations worth improving first, the operating problem to solve, and the information needed to begin.
A clear build path, from first call to live workflow.
We map, build, test, and manage the workflow you approve. A well-scoped prototype may be ready for testing within 48 hours.
One path. Seven clear decisions.
Every stage produces the information, approval, or working system needed for the next one. Nothing goes live by accident.
- Step 1
- Step 2
Map
We turn the agreed work into a written workflow: conversation paths, rules, handoffs, and the systems it needs to reach.
- Step 3
Build
We configure the agent, approved knowledge, channels, and connections. A simple, well-scoped prototype may be ready for testing within 48 hours.
- Step 4
Test
We run the booking, qualification, handoff, integration, and failure scenarios in the launch checklist, then correct what does not pass.
- Step 5
Approve
You review the agreed test scenarios and approve the working scope before live customer conversations begin. New requirements stay in scope review.
- Step 6
Launch
We connect the approved destinations and bring the workflow live, in stages when that is appropriate.
- Step 7
Manage
We monitor, correct, tune, update knowledge, review integration errors, track usage, and report according to scope.
Once the process is clear, we can recommend the pieces around the agent.
After we study how calls, messages, bookings, and handoffs move through your business, we may suggest a supporting service that removes a real bottleneck. No bundle for its own sake.
We only recommend extra work when it removes a specific delay, duplicate task, or handoff gap.
Explore connected solutions- 01
Voice, chat, and WhatsApp
Give customers a way to reach you on the channels they already use, then continue the conversation with the context your team needs.
- 02
Follow-up that does not get lost
Reply to new leads, reactivate older conversations, and hand qualified context to a person at the right moment.
- 03
CRM, calendar, and workflow automation
Keep the records, bookings, alerts, and handoffs behind each conversation up to date, so your team has less admin to chase.
It is not live until the agreed scenarios pass.
Before live customer conversations begin, the agent must pass the booking, qualification, handoff, integration, and failure scenarios agreed in the launch checklist. If it does not pass, Vocetto continues working on the agreed scope at no extra management charge until it does.
After launch, monthly management covers monitoring, corrections, knowledge updates, integration review, and reporting according to scope.